utilityworkx
Utility Work X — Customer Service & Feedback, Tracked to Resolution
Register customer cases, site issues and feedback directly in the system — from the office or the field — then track every one through to resolution. No more feedback lost in spreadsheets, inboxes, or someone's memory.
Feedback only helps if it's captured and acted on. Utility Work X makes it simple to register a customer service case, a site issue, or general feedback directly from the system — whether the user is at a desk or out on a mobile device. They capture the key details, add notes, attach supporting information, and submit the case in one place, with no separate spreadsheets, email chains, or manual trackers to keep in sync.
Once submitted, a case becomes part of the system record and can be tracked all the way through to resolution. Supervisors, managers and customer service teams can see what's been raised, who's responsible, what stage it's at, and whether any action is still outstanding — so nothing quietly stalls.
Keeping it all visible is half the value. Users can review open, closed and in-progress cases, filter by project, scheme, site, customer, contractor or issue type, and quickly see where attention is needed. That alone cuts the risk of feedback being missed, duplicated, or left to go cold.
Over time, the customer service record also surfaces the recurring themes worth acting on — access problems, missed appointments, communication delays, complaints, quality concerns. Patterns that would otherwise hide across hundreds of individual cases become a clear signal of where to improve processes, team performance, and the overall customer experience.
Built by people who've done the work on site. Live and in use.